I’m midway through my shifts at work, I didn’t receive an email response to the report I sent last entry but myself and every other member of staff received a call from the Customer Services Operations Manager, this is one step above the head of the call centre who I emailed. She has been calling every member of the night team individually to give them some news.
She told me that she read my email and thanked me for it, nothing further. She was quite jovial. She told me that they were getting rid of the night team due to the decrease in contacts we are receiving overnight, she’s not wrong, we’ve recently gone hours at a time without anyone calling. However, we’ve been offered new roles, well the same role but now we’ll be working 5 days out of 7, 8 and a half hour shifts, working some weekends etc, standard stuff, the twist is that we’ll be working 3:30pm to midnight which is an awful shift, it’ll be quiet but murder socially. I am suspicious that my colleagues might have been given a different reason for the changes, perhaps due to not being able to trust us they would rather scrap the team entirely rather than make me a manager.
In other news I spent about £200 on clothes, there was a £5 sale on at BooHoo that really helped fill out my wardrobe, I got some boots and a few tops from River Island along with a jumper elsewhere.